As passengers were facing a 3 hours delay, the captain entered the cabin to apologize.
An American Airlines’s Captain offered passengers a free drink.
The flight from Phoenix, Arizona to Puerto Vallarta, Mexico was facing a delay of 3 hours.
The Captain Rod Campbell himself comes face to face to tell the passengers why the flight is late.
I have traveled a lot but this has never happened. The captain himself comes face to face to tell why we are late and of course apologized. Also promised to provide free drinks on the @AmericanAir bill. This is customer service. Thank you! pic.twitter.com/gSLyy9wFlq
— Sami Muhonen (@samimuho) May 21, 2023
He Also promised to provide free drinks on the airline’s bill.