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AIRLIVE > All articles > News > NEWS Travel chaos for British Airways passengers after an IT glitch causes long queues at check in desks
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NEWS Travel chaos for British Airways passengers after an IT glitch causes long queues at check in desks

harry
Last updated: June 19, 2016, 17:17 UTC
Published: Sunday, June 19, 2016, at 17:15 UTC
Category: News
Author: harry
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Worldwide IT glitch at British Airways check-in desks has been causing delays at Gatwick and Heathrow airports this weekend.

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The airline says the glitch has now been fixed – but delays are still ongoing.

According to the messages the airline posted online, the system is now back up and running but there are still delays due to the backlog caused by the glitch. 

The airline has been apologising to the frustrated passengers on Twitter.

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A spokesperson for British Airways said: ‘We have now resolved the IT issue which affected some of our check-in and boarding gate systems at a small number of airports.’

‘We are sorry for the disruption to our customers’ travel plans and our teams are working very hard to get customers checked-in as quickly as possible.’

Blimey @British_Airways never seen a queue this long at T5. Queue staff are friendly pic.twitter.com/UyOgpoh2Ot

— ian tracey (@iantracey) June 19, 2016

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