NEWS @AmericanAir left a customer on hold for six hours – @BostonDotCom

American Airlines released this statement following the claims: “We apologize for the frustrating experience. It was a very challenging weekend due to extreme winter weather impacting the Dallas/Fort Worth area. American had more than 2,000 weather-related cancellations systemwide on Saturday and Sunday. We also had extended wait times in our reservations system and social media…

NEWS VIDEO @timothy_mcd reports on what companies are doing to make sure events related to MH370 don’t occur again – @BBCNews

A year on, the disappearance of Malaysian Airlines flight MH370 remains shrouded in mystery.  What many found hard to believe was that a plane could go missing with so little trace in an age of electronic communications.  Freelance journalist Timothy McDonald reports on what companies are doing to make sure it doesn’t happen again. Link…