A caring gesture by a Delta flight attendant has gone viral after a teenage passenger’s mother shared it on Twitter.
Back in July, Ashley Ober, a 16-year-old from Hagerstown, Maryland, was about to embark on her first flight alone from Baltimore to Rochester. While this may not have been a big deal for most, Ober was born deaf, and the experience was a bit nerve wrecking as she had to make a connection via John F. Kennedy International Airport (JFK) in New York.
Loretta Ober, Ashley’s mom, mentioned that she wanted to help her daughter in any way possible to make the trip easier, but Ashley wanted to prove that she could be independent even with a disability, and decided to stick it out on her own.
Eventually, she was able to successfully board her Delta flight (operated by Endeavor Air) to JFK, and much to her surprise, received a hand written note from the flight attendant going by the name Janna.
A Delta spokesperson responded to the situation, saying, “We are extremely proud of the thoughtful approach this Endeavor Air flight attendant took to make the customer feel welcome. Our goal is to make the world a more inclusive place, ensuring travel is easy for all people.”