Japan Airlines has apologized after two pets died in the accident.
Japan Airlines has apologized after announcing that they were unable to rescue two pets that had been checked-in on the flight from Sapporo to Tokyo that caught fire after a collision with another airplane.
On JAL flight 516, there were two instances of checked-in pets. Unfortunately, we were unable to rescue the checked-in pets. We offer our deepest condolences.
“Regarding the checking in of pets, we take this responsibility with the understanding that we are taking care of a member of our customer’s family. We deeply apologize for the immense worry and inconvenience this incident has caused to our customers, their families, and all related parties.”
Animals that are checked in are treated as baggage, and human life will be given top priority in an emergency.
However, the air conditioning is controlled so that the temperature and humidity in the cargo compartment is the same as in the cabin, and other measures are taken to ensure safe transportation.
The airline says it is very unfortunate that the lives of the animals could not be saved this time.
