NEWS Ryanair sees profits rise as customer service overhaul pays dividend

Low-cost carrier Ryanair has seen profits rise 66 per cent for the year to the end of March, reporting net full-year profits of €867 million. The ‘Always Getting Better’ customer experience programme launched by Ryanair had attracted “millions of new customers to Ryanair” chief executive Michael O’Leary said, leaving figures slightly ahead of analysts’ expectations.

NEWS Mueller moves to allay Malaysia Airline fears following administration appointment

Christoph Mueller, chief executive of Malaysian Airline System Berhad and CEO-designate of the new airline, Malaysia Airlines Berhad, has assured customers MAS operations will continue as normal with the appointment of the administrator. Malaysia Airlines remains continues to implement a restructuring plan which will see it cut upward of a third of its workforce in…