Cathay Pacific has admitted using CCTV cameras to record and retain information on their passengers’ behaviour.
An investigation by Forbes says the airline’s new privacy policy allows it to “compile a database with detailed information on passengers’ use of in-flight entertainment systems, including – but not limited to – images recorded by seatback cameras, customers’ activities at airport terminals and even data obtained about membership activity in competing hotel and airline loyalty programs.”
A copy of the policy, which is available on the Cathay Pacific website, says the Hong Kong-based airline retains information in relation to “use of our inflight entertainment system and inflight connectivity, your images captured via CCTV in our airport lounges and aircraft.”
Cathay Pacific confirmed to CNN that it records passengers using onboard CCTV cameras, but denied cameras located within the in-flight entertainment systems were used for recording.