Dear Aer Lingus,
I arrived at Edinburgh airport at 18.20 for my flight (EI3259) and was told “your flight’s not going until 10.40″ and was given a £3 voucher for food. Perhaps your customer agent was charging by the word. A few things on this aspect- firstly, the agent who gave me this information at the check in desk made Storm Rachel herself look welcoming and additionally, offered no explanation or apology. Before I am fobbed off with the fact that this was not an Aer Lingus employee, I should remind you the agent was sitting under your logo and representing your company, your values, and your commitment to “do business better. Secondly, not since the days when Charles Haughey told us we were living “way beyond our means” has £3 been able to sustain somebody at an airport.
My £3 got me a delightful 200ml of overpriced and diluted orange juice and for that I am very grateful. However you can imagine that as time elapsed, I was becoming more hungry and indeed frustrated with the communication and customer service shortcomings of your airline. But not so frustrated that I could take flight, because that wouldn’t be feasible now would it? My two hours of Free Wi-Fi had run out so and I can’t blame the supplier because who really spends more than 2 hours in Edinburgh Airport? And besides connectivity wasn’t exactly a prevailing theme of the day!
But I digress, at 22.30, the church bell rang, the wolf howled, and the last 23 disgruntled people in Edinburgh airport made their way to Gate 14 as instructed by the departure sign. The end was in sight. Like Andy Dufrain in the last scene of The Shawshank Redemption, we trudged towards freedom with by now, more emotional baggage from our experience than Ross and Rachel after 10 Seasons of Friends.
At 23.50 we began boarding the plane. Time flies aye? This process took longer however because our seats had all been switched because you were concerned with, and I quote “balancing the plane out”. Perhaps you were worried that we had splashed out with those £3 you gave us and had accumulated some “excess carry on” in those 6 hours.
The patriot, the optimist, and the guy who loathes yellow signage, trumpets and blue seats in me wants to believe that this is an isolated incident but I have yet to be convinced. They say it’s “An ill wind that blows some good”. Well I can safely say that pending a significant redress from your airline, that ill wind will be blowing my custom in the way of Mr O’ Leary, his band of merry scratch-card selling men, and his way of “doing business better”.
Breaking up is hard to do.
I await your reply with anticipation